Here at ABINGTON DENTAL PRACTICE we will work together with you to secure and maintain your oral health. In order for our efforts to be successful we will really need you to be as committed as we will be to maintaining your oral health. As a patient, you will have expectations of us and the dental care that you receive from us, and likewise, we too will have expectations of you. Therefore, we would like to outline our commitment to you and your dental care and also to outline the expectations that we will have of you, as our patient.
Our commitment to our patients is:
To provide the highest quality dental services, the kind of dentistry we would like to receive ourselves To make your treatment as comfortable and convenient as possible To look after your general health and safety, while you are receiving dental care To inform you as soon as we can if we have to alter your appointment.
Our patients’ commitments:
To understand that there is a greater commitment and responsibility to care for their general and dental health To settle their fees promptly as per practice protocol (kindly note, NHS payments are due at the start of any treatment) To inform us if they have to cancel so that their time is allocated to emergencies and to avoid charges for broken appointments. We try our hardest to keep our practice modern and contemporary to give you the best patient experience, and now offer a text service for appointment reminders. Disabled access and other facilities are also available.
Terms & Conditions
Our commitment to our patients is:
To provide the highest quality dental services, the kind of dentistry we would like to receive ourselves To make your treatment as comfortable and convenient as possible To look after your general health and safety, while you are receiving dental care To inform you as soon as we can if we have to alter your appointment. To understand that there is a greater commitment and responsibility to care for their general and dental health To settle their fees promptly as per practice protocol (kindly note, NHS payments are due at the start of any treatment) To inform us if they have to cancel so that their time is allocated to emergencies and to avoid charges for broken appointments. We try our hardest to keep our practice modern and contemporary to give you the best patient experience, and now offer a text service for appointment reminders. Disabled access and other facilities are also available.
Membership Plan Terms and Conditions
1. Fees payable by the Patient 1.1 The Patient will pay the Practice a Monthly Fee as stated overleaf for the Services listed in 2.2 below. 1.2 Payments will be taken by Direct Debit, through Membership Plans Limited, part of Lloyd & Whyte Group Ltd (L&W), who administer the Direct Debit facility on behalf of the Practice. 1.3 The first payment may be taken up to 2 months after the date of this Agreement due to administrative reasons and will consist of a “double payment” to include payment for the first and second month.
3. Responsibilities of the Patient 3.1 You must pay the Monthly Fee. If the Direct Debit cannot be taken, then all benefits under the Plan will cease from the date it was due to be taken. 3.2 You are responsible for ensuring that you make appointments with the Practice. There will be no refunds for any “unused” Services, nor can they be carried forward from one year to another. 3.3 You must keep appointments made with the Practice or pay the appropriate missed appointment fee. 4. Administration 4.1 Administration of this scheme is undertaken (on behalf of the Practice) by L&W. By signing this Agreement you consent to these companies using the data you provide in order to complete such administration, but your personal details will not be used by them for any other reason. 4.2 L&W are not party to this Agreement and as such have no liability to the Patient (whether in respect of negligence, breach of contract, defective or unsatisfactory treatment or otherwise) but they may rely on the provisions of this Agreement despite the terms of the Contracts (Rights of Third Parties) Act 1999. 5. Complaints 5.1 Any complaints should be made in writing to the Practice. Such complaints will be treated fairly and promptly. 6. Changes to the Plan 6.1 The Practice may change the Fees payable or extent of Services provided under this Agreement at any time. The Patient will always be given as least one month’s Notice of such changes. Under normal circumstances Fees would only be changed once each year. 6.2 Any Notice will be deemed to be valid if sent to your last known preferred method of contact. 7. Termination of this Agreement 7.1 Either the Practice or Patient can terminate the Agreement at any time, with one month’s Notice. 7.2 If Direct Debits cannot be taken from the Patient, then the Patient will be deemed to have terminated this Agreement. 7.3 On termination of this Agreement: • All Services will cease immediately. • If less than 12 months have passed since the commencement of this Agreement, and termination is by the Patient rather than the Practice, then the Patient will be responsible for paying any difference between the amount of Fees paid and the Practice’s standard costs for Services used. • There will be no refund for any “unused” Services. 7.4 If a patient wishes to re-join the Plan, then this is at the discretion of the. Practice and may incur a charge which would be advised prior to re-joining. 8. Change of Practice 8.1 If the Patient moves to a different Practice, then this Agreement will terminate. This Agreement is not transferrable. 9. Governing Law & Jurisdiction 9.1 This Agreement is governed by and constructed in accordance with English Law and the parties hereby irrevocable submit to the exclusive jurisdiction of the English Courts. 10. Data Protection 10.1 All parties will comply with all applicable Data Protection Legislation: “Data Protection Legislation” means the Data Protection Act 2018, the General Data Protection Regulation (EU) 2016/679 (GDPR), any secondary legislation made pursuant to these, any legislation that replaces these in whole or in part and any guidelines and guidance notes issued from time to time by the Information Commissioner (ICO) (or its successor) and by all other relevant authorities. *restrictions apply